Player Safety & Wellbeing
Responsible Gaming
at jelibo
jelibo believes that gambling should always be an enjoyable, controlled activity. We provide every player with the tools, information, and support needed to stay in control — because your wellbeing matters more than any wager. For adults aged 18 and above only.
Our Commitment
Playing Safe at jelibo
Responsible gaming is not a footnote at jelibo — it is a core part of how we operate. We hold ourselves accountable to the players and communities we serve across Bangladesh, and we take every measure available to ensure that gambling on our platform remains a form of entertainment, never a source of harm.
At jelibo, every product decision is evaluated through the lens of player safety. From the way we design our deposit flows to how we present bonus offers, responsible gaming principles guide every step.
jelibo provides deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion — all accessible directly from your account settings or via our 24/7 support team.
We actively promote responsible gaming education within the Bangladesh player community, sharing resources, guidance, and self-assessment tools so that players can make informed decisions about their gambling activity.
jelibo uses SSL 256-bit encryption and multi-layer account security to protect your personal and financial data. Our platform is designed so that only you can access and manage your gaming account and any limits you set.
jelibo does not send unsolicited promotional messages designed to push players who have opted out of marketing, reduced their limits, or entered a self-exclusion period. Your choices are respected at all times.
Our support team is available around the clock — every day of the year including Eid and public holidays in Bangladesh. If you feel your gambling is becoming a problem, reach out. We will listen and act immediately.
Age Restriction
Underage Protection
jelibo operates a strict 18+ policy with zero tolerance for underage gambling. This is not simply a legal obligation — it is a moral commitment. Young people in Bangladesh and everywhere else deserve protection from the potential harms of gambling, and jelibo actively works to prevent any access by minors.
During account registration, all players are required to confirm that they are 18 years of age or older. jelibo's KYC (Know Your Customer) verification process requires every player to submit identity documents — such as a National ID card or passport — before their first withdrawal is processed. Where there is any reason to suspect that a player may be under 18, we may request age verification documents at any stage of the account lifecycle, including immediately after registration.
Parents and guardians should be aware of the risk of young people accessing online gambling platforms on shared devices. We strongly recommend using parental control software on any device that may be accessed by minors. Many free and low-cost solutions are available that can block access to gambling websites by category.
If you believe that a person under the age of 18 has registered or is using a jelibo account, please contact us immediately at [email protected]. We will investigate and act without delay. Any account confirmed as belonging to a minor will be closed, all winnings will be voided, and deposited funds will be returned to the original payment method.
Spending Controls
Deposit Limits & Budget Tools
One of the most effective ways to keep gambling enjoyable is to set a clear budget before you start and stick to it. jelibo gives you direct control over how much you deposit, so that you never spend more than you are comfortable with.
Set a maximum amount you can deposit within any single 24-hour period. Once your daily limit is reached, no further deposits are accepted until the period resets.
A weekly cap gives you a broader budget window while still keeping total spending in check across the full seven-day period.
For players who prefer to manage finances on a monthly basis, a monthly deposit limit provides a firm ceiling on total deposits within a calendar month.
Set a maximum net loss amount per day, week, or month. When your losses reach the threshold you have set, further wagering is automatically paused for the period.
Take a Break
Time-Out & Cool-Off Periods
Sometimes the right move is simply to step back. If you feel that gambling is taking more of your time or attention than you would like — even if it has not yet become a serious problem — a time-out period at jelibo gives you a structured way to pause your activity without permanently closing your account.
jelibo offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out period, your account is temporarily suspended: you cannot log in, deposit funds, place bets, or access casino games. Any pending withdrawal requests will continue to be processed normally during your time-out.
Time-out periods begin immediately upon request and cannot be shortened once activated. If you need a longer break, please consider our self-exclusion options (see the section below). To request a time-out, contact our support team at [email protected] or use the Responsible Gaming section within your account settings.
jelibo also provides optional session time reminders. You can set a notification to alert you after a specified period of continuous play — for example, after 30, 60, or 90 minutes. These reminders help you stay aware of how long you have been playing and give you a natural pause point to take a break, stretch, and reassess whether you want to continue.
Long-Term Protection
Self-Exclusion Options
Self-exclusion is a formal tool for players who recognise that gambling has become, or is at risk of becoming, a problem in their life. It goes further than a time-out and signals a more serious commitment to stopping.
jelibo offers the following self-exclusion periods:
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1M1-Month Self-Exclusion
A short-term self-exclusion of 30 days. Suitable for players who have identified a short-term pattern of excessive play and want a firm boundary to break the habit.
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3M3-Month Self-Exclusion
A medium-term exclusion giving you a full quarter away from the platform to reflect, seek support if needed, and regain balance in your daily life.
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6M6-Month Self-Exclusion
A longer exclusion period recommended for players who have sought or are seeking professional support for gambling-related concerns.
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1Y12-Month Self-Exclusion
A full-year exclusion for players who need an extended period away from all gambling activity on the jelibo platform.
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Permanent Self-Exclusion
A permanent, irreversible closure of your jelibo account. This option is available for players who wish to stop gambling on jelibo indefinitely. Any real-money balance remaining will be returned to your registered withdrawal method after identity verification.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects people across all backgrounds and income levels. The following warning signs may indicate that gambling has moved from entertainment to a concern that needs attention. If several of these apply to you — or to someone you know — it is time to reach out for support.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
- Borrowing money from friends, family, or lenders to fund gambling activity.
- Lying to family members or friends about how much time or money you spend on gambling.
- Feeling anxious, irritable, or restless when trying to stop or reduce your gambling.
- Neglecting work, education, family responsibilities, or personal health due to gambling.
- Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
- Thinking about gambling constantly — planning your next session, calculating odds, or reliving past wins and losses.
- Making repeated unsuccessful attempts to cut back or stop gambling.
- Experiencing financial difficulties, unpaid bills, or debt that is linked to gambling activity.
Support & Resources
Getting Help
If you believe that gambling is negatively affecting your life or the life of someone close to you, the most important thing is to seek support as early as possible. There is no shame in reaching out — problem gambling is a recognised condition and effective support is available.
jelibo encourages all players experiencing difficulties to take the following steps without delay:
- Contact the jelibo support team to discuss deposit limits, time-out options, or self-exclusion. Our team is available 24/7 and will treat your request with complete confidentiality and without judgment.
- Use your account's Responsible Gaming tools immediately — set a deposit limit or activate a time-out today rather than waiting until your next session.
- Talk to someone you trust — a family member, close friend, or colleague. Opening up about gambling difficulties often reduces the sense of isolation that can make problem gambling worse.
- Seek professional guidance if the problem feels persistent or unmanageable. Mental health professionals and addiction counsellors in Bangladesh can provide structured support tailored to your situation.
jelibo will never penalise a player for seeking help. Any player who contacts support to request responsible gaming tools will be treated with respect and their request actioned promptly — typically within one hour for time-outs and within 24 hours for self-exclusion requests.
Need to Talk to Someone Now?
jelibo's support team is available every hour of every day. Whether you need to set a limit, take a break, or just talk through your concerns, we are here. Reach out at any time — all conversations are handled with complete confidentiality.
Response time: Typically within 1 hour. Available 24/7, 365 days a year including Bangladesh public holidays (BST, UTC+6).
Play Smart
Tips for Playing Responsibly
These practical guidelines help you keep gambling in its rightful place — as a form of entertainment within a balanced lifestyle. Bookmark this page and revisit these principles regularly.
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Only Gamble What You Can Afford to Lose
Decide on a fixed entertainment budget — an amount you are genuinely comfortable losing — before you open the jelibo platform. Treat this as your maximum spend, not a target to recover. Never use money set aside for rent, bills, food, or family expenses.
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Set Time Limits for Each Session
Before you start playing, decide how long you will play. Use jelibo's session reminder feature to alert you when your chosen time is up. When the reminder fires, take a genuine break — step away from the screen, have a drink of water, and reassess before continuing.
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Never Chase Losses
Chasing losses is one of the most common and most damaging gambling behaviours. If you have reached your loss limit for the day, stop. The games will still be there tomorrow. Increasing bets to recover losses almost always leads to larger losses and greater distress.
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Avoid Gambling Under Emotional Stress
Gambling when you are upset, anxious, tired, or under the influence of alcohol leads to poor decision-making and increased risk of problematic behaviour. If you are not in a calm, clear-headed state, it is better to postpone your session entirely.
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Take Regular Breaks From Gambling
Even if gambling feels entirely under control, scheduling regular days or weeks away from the platform is a healthy habit. Use jelibo's time-out feature to give yourself a planned break — return refreshed with a clear perspective.
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Keep Track of Your Activity
Review your jelibo account transaction history regularly. Seeing actual deposit and loss figures in black and white is a powerful reality check. If the numbers surprise you, that is valuable information — use it to adjust your limits immediately.
Enjoy jelibo — Play Within Your Limits
jelibo is here whenever you are ready to play responsibly. Explore cricket betting, casino games, slots, and more — all with full access to our responsible gaming toolkit, available in your account at any time.
Gambling involves risk. Please play responsibly. jelibo supports responsible gaming for all players aged 18 and above.