jelibo Privacy Policy
— Your Data, Our Responsibility

When you create a jelibo account, you are required to provide accurate identity and contact information. This is not merely a procedural formality — it is a core requirement for ensuring that our platform is only accessible to players who are 18 years of age or older and who are providing us with truthful information. Submitting false or incomplete data is a breach of jelibo's Terms and Conditions and may result in account suspension or closure.

If you contact our customer support team — whether by email at [email protected] or through the live chat function — the content of that interaction is logged and stored. These records help us resolve disputes, maintain service quality, and protect both you and jelibo in the event of a complaint.

The primary purposes for which jelibo processes your personal data are as follows:

• Account management: creating, maintaining, and securing your jelibo player account, including password resets and session authentication.
• Identity and age verification: confirming that all registered players are 18 years of age or older, in line with responsible gaming obligations. This is a non-negotiable process for all accounts.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard, and processing withdrawal requests back to your registered payment method.
• Fraud prevention and security: detecting and preventing suspicious login attempts, unusual transaction patterns, bonus abuse, and other forms of fraudulent behaviour that could harm you or other jelibo players.
• Responsible gaming: monitoring gameplay patterns to identify signs of problem gambling, and enabling self-exclusion, deposit limit, and session time-out tools where a player requests them or where our system flags a concern.
• Legal and regulatory compliance: retaining records as required by applicable financial, anti-money-laundering, and consumer protection regulations.
• Service communications: sending you transactional notifications such as deposit confirmations, withdrawal approvals, and account security alerts. We do not send unsolicited marketing emails unless you have explicitly opted in.
• Platform improvement: using aggregated, anonymised usage data to understand how players interact with jelibo games and features, so we can improve the overall experience.

jelibo will never use your personal data to make automated decisions that produce significant legal effects concerning you without providing you an opportunity to seek human review of that decision.

The categories of third parties with whom jelibo may share your personal data, and the reason for doing so, are outlined below:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, and card networks (Visa, Mastercard) receive the minimum data necessary to process your financial transactions securely. These providers operate under their own privacy policies and are contractually obligated to protect any data shared with them.
• Identity verification providers: third-party KYC (Know Your Customer) services may verify the authenticity of identity documents you submit. These providers are bound by strict data processing agreements.
• Game software providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised gameplay identifiers to ensure game integrity and fair-play certification. They do not receive your full personal profile.
• IT and security infrastructure: cloud hosting, cybersecurity, and content delivery providers who support the technical operation of jelibo.net. All such providers are bound by data processing agreements requiring them to maintain appropriate security standards.
• Legal and regulatory authorities: in the event of a lawful request from a court, law enforcement body, or regulatory authority, jelibo may be required to disclose certain personal data. We will always notify you of such a request where legally permitted to do so.

jelibo does not transfer your personal data outside your region unless adequate data protection safeguards are in place. Where international transfers are necessary — for instance, when using a globally-hosted KYC or analytics provider — we ensure that contractual data protection clauses equivalent to GDPR standards govern that transfer.

A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device. jelibo uses the following categories of cookies:

• Strictly necessary cookies: these are essential for the jelibo platform to function. They manage your login session, maintain your account authentication state, and ensure that security checks remain active throughout your visit. You cannot opt out of these cookies while using the platform.
• Performance cookies: these collect anonymised information about how players use jelibo — for example, which pages are visited most frequently and whether any pages generate error messages. This data helps us improve the platform over time. No personal identity information is contained in these cookies.
• Functional cookies: these remember your preferences — such as your chosen language setting or preferred payment method display — so you do not need to re-enter them on every visit.
• Analytics cookies: jelibo may use privacy-respecting analytics tools to understand aggregate traffic patterns on jelibo.net. Any data collected via analytics cookies is anonymised before processing and is never linked back to an individual player's account.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to log in and use the jelibo platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

jelibo does not use third-party advertising cookies or cross-site tracking technologies that follow you across the web beyond jelibo.net.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your jelibo account has been compromised, or if you notice any unusual activity, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, which may include temporarily suspending your account to prevent further unauthorised access.

You also have a role to play in keeping your account secure. Use a strong, unique password that is not shared with any other platform. Do not share your jelibo login credentials with anyone. If you use a shared or public device in Dhaka, Chittagong, or elsewhere, always log out of your jelibo account when you finish your session and do not allow the browser to save your password.

• Right of access: you may request a copy of all personal data jelibo holds about you. We will provide this in a structured, machine-readable format within a reasonable timeframe.
• Right to rectification: if any of your personal data held by jelibo is inaccurate or incomplete, you have the right to request that it be corrected. You can update most profile information directly from your account settings.
• Right to erasure ("right to be forgotten"): you may request that jelibo delete your personal data. We will comply where there is no overriding legal or regulatory obligation to retain it. Note that certain financial and identity records must be retained for a minimum period under anti-money-laundering regulations.
• Right to restrict processing: in certain circumstances, you may request that jelibo limit how it processes your data — for example, while a complaint or dispute is being investigated.
• Right to data portability: you may request that we provide your data in a format that allows you to transfer it to another service provider.
• Right to object: you may object to certain types of processing — particularly processing based on legitimate interests — where you believe your rights and interests override jelibo's.
• Right to withdraw consent: where processing is based on your consent (such as optional marketing communications), you may withdraw that consent at any time with immediate effect.

To exercise any of the rights listed above, please send a written request to [email protected]. Include your registered username and a description of the right you wish to exercise. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: retained for the lifetime of your jelibo account and for a minimum of five years following account closure, in line with standard financial record-keeping obligations.
• Transaction and payment records: retained for a minimum of five years from the date of each transaction, as required by applicable anti-money-laundering and financial compliance standards.
• Support communications: chat logs and email correspondence are retained for up to three years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and usage data: log files and session data are retained for up to 12 months, after which they are either deleted or permanently anonymised.
• Cookie data: session cookies are deleted when you close your browser. Persistent cookies expire within the timeframes described in the cookie settings for your browser.

When data reaches the end of its retention period and there is no legal basis for continued storage, jelibo securely deletes or anonymises it using industry-standard data destruction methods.

jelibo is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response to your privacy enquiry, you have the right to escalate your complaint through appropriate channels available in your jurisdiction.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email and display a prominent notice on jelibo.net for a minimum of 30 days before the changes take effect. We encourage you to review this page periodically so you remain informed about how jelibo protects your data.

Your continued use of the jelibo platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you may close your account and request deletion of your data in accordance with the rights described in this policy.